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Returns policy for our products

We hope that you enjoy our products and everything is satisfactory. 

However sometimes problems do happen and products do go wrong or are faulty.

Adult Toy Lounge is here to help sort it all out. If products do need to be returned to us then please read this page.

Email -
Tel - (01302) 864099
Web site Contact Form

Returns procedures

Please contact us as soon as soon as possible, and within 7 days of delivery date, if any problems should arise

1. All returns require an RMA (Return Merchandise Authorisation) code (request made within 7 days of delivery date)

2. Registered** customers, please login to your account and follow return instructions and obtain an RMA code

3. Non registered customers, please contact us to obtain return details and an RMA code

4. Note the order number and product details and reason for return, on any correspondence

5. It would also help if you indicate if you want a replacement, exchange or rather have full refund for the returned item

6. We will then send confirmation or instruct you to return the item to us.


** Return Instructions for Registered Customers

  • Login to account
  • Go to My Orders History
  • Select the Order from which you wish to return an item
  • Select the product(s) that you wish to return by checking the box next to its name(s)
  • Add an explanation for the return, this helps our shop team to better understand why you wish to return a product
  • The return request will appear in your account under Return Merchandise Authorisation
  • We will be in touch to confirm the return or if we require further information

Returns checklist

  • Returns are made at the customer's expense. Costs will be refunded if item is found to be faulty and returned in time specified
  • Return any item within 7 working days after delivery date
  • Return all items in their original packaging
  • Where appropriate, pending our inspection and verification that the item is faulty, we will contact you to offer a replacement or exchange or full refund
  • Adult Toy Lounge cannot be held responsible for any returned item that is lost in transit
  • We suggest that you use registered post to return your item to us to ensure it arrives securely and safely


Returning a faulty item

  • Return item within 7 working days after delivery date
  • Return item in it's original packaging
  • Pending Adult Toy Lounge inspection and verification that the product is faulty, we will contact you to offer a replacement or exchange or full refund


Returning unwanted item or you just change your mind about the item

  • Return item within 7 working days after delivery date
  • Return item in it's original packaging, unused and in a resaleable condition

  • When item arrives safely back to us we will arrange full refund to be made to your original purchase method



Adult Toy Lounge will honour any reasonable returns policy you may have in place for your customers, however we ask that our guidelines be followed

Important notice about returns

  1. If goods have been used or any of the above conditions are not met then we reserve the right to return the goods to you
  2. Under Distant Selling Regulations perishable goods that deteriorate rapidly such as food items are not returnable
  3. Our returns address is Galaxy Marketing, Unit 16, Oxford House, Robin Hood Airport, Doncaster, South Yorkshire, DN9 3GG


Get in touch with us if you need further help or have any questions.

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