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Help page for all of our customers and visitors

Have some questions? We hope this page helps you.

If you can't find the answers here then please contact us

  • E-mail us at
  • Send a message using our website contact form
  • Telephone 01302 - 864099.
  • Address :-
  • Galaxy Marketing, Unit 16, Oxford House, Robin Hood Airport, Doncaster, South Yorkshire, DN9 3GG. 

Q. How do I find what I'm looking for?

A. We have organised our site to help find things easily

1. "Find a product" at top right, type a "name" or "description" or "word" etc and if found it will complete the list as you type

2. Use the naviagtion or menu on top or left side to go to a Category of products

3. Use the "Tag Cloud" or "Brands dropdown" or any clcikable areas on left side to find particular products

4. Other help page links can be found at the bottom of all screens



Q. How do I buy something at Adult Toy Lounge?

A. Find your product, click the ADD to Cart button, click Checkout button, enter delivery details and pay.

Q. How do I pay?

A. Online with Credit or Debit Card or via a PayPal account and we also accept cheques for our UK customers

Q. Do I need to register to buy anything?

A. No you don't need to register at all, however Registered customers benefit from Loyalty Points, ReferAFriend and Quick checkouts



Q. When will my order be delivered?

A. UK orders should arrive next working day OR within 2-5 working days if Standard delivery is chosen.

A. Orders for Europe and Worldwide can take 2-15 working days, dependant on weather, location or any local problems.

A. We aim to get ALL orders posted / shipped as fast as humanly possible but will normally be same day as order  !

Q. Do you use plain wrapping?

A. We post all items in plain discreet packaging WITHOUT website name or logo


Q. Do you deliver outside the UK?

A. Yes we do. Please see the delivery page for full details


Q. I forgot my login password?

A. Click the  "Forgot Your Password" on Login page (reset password now)

2. Enter your email address

3. An email will be sent to you with a reset password link


Q. Is buying from Adult Toy Lounge safe?

A. Yes completely safe. Your transactions are protected with SSL security with industrial strength encryption, address (AVS), card verification (CVV2)

Q. So what is SSL security?

A. Secure Sockets Layer is a standard security technology used by websites worldwide for establishing encrypted link between you and online shop. So all information you provide is encrypted

Q. What details do you keep?

A. Order delivery information that you give us is recorded on our secure database. We do not divulge any information to anyone


Q. Do you keep my Credit Card number?

A. For added security we do NOT hold any Credit or Debit card information on our systems



Q. How do I get a Voucher?

A. We issue unique Voucher Codes to Customers who refer a friend, request a refund voucher, discounts and promotions and our Loyalty Scheme 

Q. How do I use a Voucher?

A. On the Shopping Cart and Checkout screens, enter your Voucher Code and click OK button to verify the code. Once verified the voucher money amount will be deducted from your order



Q. Do you have a Loyalty scheme?

A. Yes we do. Registered Customers can benefit from our Loyalty Reward Points. Points are earned on every purchase made from Adult Toy Lounge. Click the link below to visit the Loyalty Rewards Points for more details.



Q. Do you have discounts or promotions?

A. Yes we do. Keep visiting our website or Facebook pages for details of discounts, sales and promotions.


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