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Help page

Have some questions? We hope this page helps you.

If you can't find the answers here then please contact us

  • E-mail us at info@adulttoylounge.co.uk
  • Send a message using our contact form
  • Telephone 01302 - 864099.
  • Address - Galaxy Marketing, PO Box 1174, Doncaster, South Yorkshire, DN11 0WG. 
 
FIND YOUR PRODUCT

Q. How do I find what I'm looking for?

A. We have organised our site to help find things easily

1. "Find a product" at top right, type a "name" or "description" or "word" etc and if found it will complete the list as you type

2. Use the naviagtion or menu on top or left side to go to a Category of products

3. Use the "Tag Cloud" or "Brands dropdown" or any clcikable areas on left side to find particular products

4. Other help page links can be found at the bottom of all screens

 

ORDERING /  BUYING  /  PAYING

Q. How do I buy something at Adult Toy Lounge?

A. Find your product, click the ADD to Cart button, click Checkout button, enter delivery details and pay.


Q. How do I pay?

A. Online with Credit or Debit Card or via a PayPal account and we also accept cheques within UK


Q. Do I need to register to buy anything?

A. No you don't need to register at all, however Registered customers benefit from Loyalty Points, ReferAFriend and Quick checkouts

 

DELIVERY

Q. When will my order be delivered?

A. UK orders should arrive next working day OR within 2-5 working days if Standard delivery is chosen.

A. Orders for Europe and Worldwide can take 2-10 working days


Q. Do you use plain wrapping?

A. We post all items in plain packaging without website name or logo

 

Q. Do you deliver outside the UK?

A. Currently we only operate within GB / UK. Please see the delivery page for full details

 
ACCOUNT

Q. I forgot my login password?

A. Click the  "Forgot Your Password" on Login page (reset password now)

2. Enter your email address

3. An email will be sent to you with a reset password link


SECURITY and PRIVACY

Q. Is buying from Adult Toy Lounge safe?

A. Yes completely safe. Your transactions are protected with SSL security with industrial strength encryption, address (AVS), card verification (CVV2)


Q. So what is SSL security?

A. Secure Sockets Layer is a standard security technology used by web site worldwide for establishing encrypted link between you and online shop


Q. What details do you keep?

A. Order delivery information that you give us is recorded on our secure database. We do not divulge any information to anyone

 

Q. Do you keep my Credit Card number?

A. For added security we do not hold any Credit or Debit card information on our systems

 

VOUCHERS

Q. How do I get a Voucher?

A. We issue unique Voucher Codes to Customers who refer a friend, request a refund voucher, discounts and promotions and our Loyalty Scheme 


Q. How do I use a Voucher?

A. On the Shopping Cart and Checkout screens, enter your Voucher Code and click OK button to verify the code. Once verified the voucher money amount will be deducted from your order

 

LOYALTY POINTS

Q. Do you have a Loyalty scheme?

A. Yes we do. Registered Customers can benefit from our Loyalty Reward Points. Points are earned on every purchase made from Adult Toy Lounge. Click the link below to visit the Loyalty Rewards Points for more details.

 

DISCOUNTS and PROMOTIONS

Q. Do you have discounts or promotions?

A. Yes we do. Keep visiting our website or Facebook pages for details of discounts, sales and promotions.

 

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